Return & Exchange Policy
We Want You To Love Your Purchase
We want you to love your purchase from Flawless Strands. For hygiene and safety reasons, we do not accept returns or exchanges on hair products once the packaging has been opened.
Unopened Items
If your item is still in its original, unopened packaging, you may request a return or exchange within 14 days of receiving your order. The item must be unused and in its original condition.
Incorrect or Faulty Items
If you receive the wrong item or a product that appears faulty, please contact us within 48 hours of delivery. Our team will be happy to assist and arrange a suitable solution.
Important: Contact us within 48 hours of delivery for incorrect or faulty items.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our end.
How to Request a Return
Contact us at flawlessstrands2025@gmail.com or via our contact page with your order number and details of your request. Our team will guide you through the process.
Include your order number in your email
Provide details about your return or exchange request
Our team will respond and guide you through the process
Questions?
If you have any questions about our return policy, please don't hesitate to contact us at flawlessstrands2025@gmail.com or through our contact page.